Director, Revenue Management

Here is what Patience’s nominator had to say about her:

“Patience continuously impresses me with the number of initiatives she and her team take on, the knowledge and accountability she demonstrates in her work, and the way she always brings a can-do attitude and approachability to every encounter I've had with her. She is a proven leader both within the Revenue Cycle and across the organization. In the work that I do, I see the many ways she is involved in strategic initiatives and that is in addition to countless other projects and her department's day-to-day operations. All in all, Patience consistently demonstrates UCSF's PRIDE values and Revenue Cycle is lucky to have her as one of our many great leaders!”  - Christina Delsman  

 Patience's Bio:

I started at UCSF in 2019 as the Director of Revenue Management. Prior to joining my UCSF team, I spent twenty-seven years at UC Irvine starting as an administrative assistant and advancing ultimately to director. In 2017, as empty nesters for the first time in decades, my husband and I decided to venture north for a new opportunity at Stanford. Little did I know, three years later I would find myself back within the UC system, my home at UCSF.  It was here that I could apply my experience and build a team...

 Director of Education & Strategic Initiatives, Department of Epidemiology & Biostatistics and Institute for Global Health Sciences

 Here is what Inez’s nominator had to say about her: 

“Inez Bailey is the Director of Education & Strategic Initiatives in the Department of Epi/Biostats and Institute for Global Health Sciences. She is an incredible leader, motivator, and mover-shaker in all the spaces she reaches. Inez leads by example. She is a strong voice and advocate for women of color. I am grateful for her mentorship and coaching.” 

Nominated by: Sun Cotter 

 Inez's Bio:

My first introduction to the University of California was as a high school junior, visiting Berkeley for a regional debate tournament. Stepping off the charter bus from Fresno and onto Sproul Plaza, set in place the most fortuitous string of events. My grandparents had migrated to Oakland from New Orleans in 1932 so the bay area had been my father’s childhood playground and I very quickly determined that was my turn to soak up all that the Bay had to offer. Just 6 years later, I stood in that same Sproul Plaza as a Berkeley grad with a degree in Social Welfare. I had no idea then that I would return to that Plaza more than a decade later...

 Chief Program Officer, Benioff Homelessness and Housing Initiative

Here is what Usma’s nominator had to say about her: 

“Usma Khan is the Director of Staffing & Strategic Operations at the Institute for Global Health Sciences. She is recognized as one of the leaders in diversity, equity, and inclusion across the Institute. She founded the IGHS DEI committee and has served as IGHS DEI Committee co-chair (with me) for several years. Usma is an inspirational leader, exceptional colleague, and a mother to two young kids. She is also a children's book writer.” - Sun Cotter 

Usma's Bio:

I’d like to call myself a California native, even though I was born in Salt Lake City. My parents moved to the Bay Area when I was 1 month old, driving in the heat of summer with my two older sisters, in a Chevy Impala. My childhood was framed by being an Indian Muslim immigrant in an area that had few of us at the time (how the Bay Area has changed!), and by having an older sister who was autistic and had no verbal abilities. Those two identities shaped my experience in the world. My parents are both chemists and were sadly disappointed when I chose not to become a doctor or a chemist. I chose to study public health for my graduate studies and focus on environmental health. My career path has led me to government...

I am the Mount Zion Patient Care Director under the Office of the CNO. I enjoy working with many exceptional Mount Zion leadership, along with my remarkable clinical leader peers at Parnassus, Mission Bay and Oakland.

“Great things never come from comfort zones!” - Lourdes 

Can you tell us about an important struggle you have overcome in your career?  As a young, female and person of color healthcare leader, I have received a lot of “nos” in my career. This started when I first became a staff RN, an advanced practice nurse practitioner, and finally as a clinical leader. This had prepared me to silo my personal feelings and turn my negative experiences into unbiased and positive action plans. I keep reminding myself that it’s all about timing and I need to keep going.

What's an issue you think remains overlooked or under-addressed in terms of women in the professional world?  Equipping and empowering women on pay/role negotiations and asking for promotions.

Why did you decide to join Women of UCSF’s team of volunteers?  Personally, I feel that it is very important to give back, especially in my current leadership role. The most impactful way to support and uplift others is through Women of UCSF.

If you had to choose an anthem what would it be?  My personal anthems are seasonal based of how I feel. Currently, it is “Girl on Fire” by Alicia Keys.

If you could go anywhere for a day, where would you...