Manager of CT Operations, Radiology & Biomedical Imaging 

Here is what Jessica's nominator had to say about her:

"Jessica is a servant leader, that allows us to go out and take the lead without micromanaging; allow us to present our ideas and guides us along the way. Jessica is also very empathic; and she does whatever she can to create a positive and trusting environment with supervisors and staff."  

"Jessica focuses on individual growth of every employee she supervises. She is always there for us and the department. She is a chief that is not only capable but also continues to scan when needed. She listens and comes to us for counsel when she is deciding. She appreciates when we have input about department policy, she states that we are her connection to what is happening on the floor daily." 

"Her management skills have continued to improve throughout her tenure as Chief. At the management level she prioritizes patient care and is an advocate for our patients. Jessica is a knowledgeable CT tech which makes her an excellent resource." 

"She is the most supportive manager I’ve ever worked with. She continuously checks up on us to see how we’re doing and provides encouragement." 

"Dedicated to lifelong learning. Her pursuit of a master’s degree as well as participating in the leadership academy here at UCSF is impressive. She accomplishes this while actively overseeing six sites in addition to the opening of another." 

Nominated by: Laurie Cash, William Sylvain, Kyle Thornton and Douglas Avadikian

Jessica's Bio:

Jessica A. Pfannenstiel, BSRT (R)(CT), manages CT operations at Parnassus Heights, Benioff Children’s Hospital at Mission Bay, the Spine Center at China Basin, the Precision Cancer Medical Building, and Mount Zion Medical Center.  

In 1998, Jessica graduated from Fort Hays State University in Kansas with an Associate’s Degree in Radiologic Technology & bachelor’s degree in Medical Diagnostic Imaging. After two years of working at Riverside Hospital in Wichita, KS, Jessica ventured out as a traveling CT technologist. “It was the best move to advance and diversify my career. I experienced what it meant to work in a fast-paced trauma center like the Medical Center of Aurora, Colorado, as well as academic teaching institutions in Pennsylvania, and smaller hospitals.  

Jessica’s career at UCSF began in 2003. “A contract came up at UCSF and I jumped on board.”  She recalls that techs, first-year and second-year residents would often learn from each other.  “I’d show them how to scan and they’d show me what we were looking for. I even spotted appendicitis once. I learned and shared so much during the first few years of my career at UCSF. I miss the in-person collaboration between new trainees and technologists.” 

In 2007, Jessica accepted a career position and by 2008 she took on the CT supervisor role, which led to the CT Operations role in 2016 overseeing multiple sites. “I still enjoy scanning and patient interaction, which I do on occasion to fill any gaps in staffing.” 

Jessica has received advice from many people. The greatest career advice given to her was to take time for herself.  “Work often dominates so taking moments to refresh and reboot goes a long way physically and emotionally.” 

Radiology has changed dramatically over the last 22 years and Jessica is excited to be a part of it.  “I humbly work alongside some of the best staff and Radiologists that I have ever encountered in my career. I’m especially lucky to have witnessed the construction of the new Mission Bay Hospitals and look forward to being part of the new Parnassus Heights hospital set to open in 2030."    

What’s on your reading list?    

I’m currently obtaining my MS degree so reading for pleasure has been put on hold. When I do have a moment, I’m a fan of thrillers by Stephen King. His imagination amazes me! Most of his books keep me on the edge of my seat.  

What do you like to do outside of work? 

During my downtime, I enjoy running, hiking and playing tennis. Anything outdoors on a sunny SF day automatically puts me in a great mood. 

Meet other outstanding women of UCSF through Our Spotlight.